1 - The concept of creativity: definitions and theories
2 - The implementation of total quality management (tqm) in the hotel industry
3 - Creative cultural tourism as a new model of the relationship between cultural heritage and tourism
4 - Linking ontology, epistemology and research methodology
5 - Creative cultural tourism as a new model for cultural tourism
6 - Mediating role of empowerment between total quality management (tqm) and service recovery performance in the hotel industry
7 - The impact of internal service quality on job satisfaction in the hotel industry
8 - Focus groups
9 - Creative tourism
10 - Service quality in the hospitality industry
11 - Employees’ service innovation behavior and new service development in four- and five-star hotels
12 - Employees’ perspectives of service quality in hotels
13 - The influence of employee empowerment on employee job satisfaction in five-star hotels in jordan
14 - Service quality and its impact on tourist satisfaction
15 - Classifying jordanian hotels based on their tqm implementations
16 - Leadership style of managers in five-star hotels and its relationship with employee’s job satisfaction