The implementation of total quality management (tqm) in the hotel industry
Journal title : International Journal of Tourism and Hospitality
Publisher : SvedbergOpen
Online ISSN : 2709-9768
Page Number : 25-34
Journal volume : 1
Journal issue : 1
870 Views Research reports
This study sets out to explore the Critical Success Factors (CSFs) necessary for Total Quality Management (TQM) implementation in hotels. It also aims to classify participating hotels into groups based on their TQM adoption by using cluster analysis. A quantitative survey method was applied. Data were collected from a sample of managers from four- and five-star hotels in Jordan, 170 questionnaires were distributed to managers and 104 usable questionnaires were returned. The findings revealed that TQM is existed and implemented in the hotel industry. The researcher then confirmed that four- and five-star hotels can be classified into two groups, namely, “high TQM adopters” and “low TQM adopters”.
Article DOI & Crossmark Data
DOI : https://doi.org/10.51483/IJTH.1.1.2021.25-34
Article Subject Details
Article File
Full Text PDFMore Article by Mukhles M. Al-Ababneh
Creativity is regarded as one of the most complex of human behaviors. it can be influenced by a wide array of social, developmental and educational experience that leads to creativ...
The current study explores creative cultural tourism as a new model of the relationship between cultural heritage and tourism. cultural heritage with its tangible and intangible co...
The purpose of this paper is to offer insights that can help researchers to link ontology, epistemology and research methodology. this paper outlines the links among ontology, epis...
The aim of this study is to identify the move from cultural to creative cultural tourism as new model for meeting tourists' demands for creative experiences. hence, traditional cul...
Most Viewed Articles
Kamal Singh 
Ikboljon Odashev Mashrabjonovich Most Popular Category
- Pharmacy (232)
- Education and social science (200)
- Pharmacology (199)
- Pharmacognosy (168)
- Business management (134)
- Pharmacology and toxicology (127)
- Pharmaceutical sciences (119)
- Education and training (110)
- Medicine (110)
- Research (110)
- Health Science (92)
- Management (90)
- Biological Sciences (82)
- Human resource management (81)
- Computer Science (76)
- Computer Science Applications (69)
- Accounting and finance (63)
- Information technology (55)
- Public health (54)
- Pharmacy practice (54)