Thara S Shetty Profile Thara S Shetty

Customer satisfaction towards banking services with reference to corporation bank

  • Authors Details :  
  • Thara S Shetty,  
  • Sathvika H Shetty

Journal title : International Journal of Social and Economic Research

Publisher : Diva Enterprises Private Limited

Online ISSN : 2249-6270

Page Number : 210

Journal volume : 9

Journal issue : 3

206 Views Original Article

The Banking sector influences the economic growth and development of the country both in terms of quality and quantity, there by adopting the various strategies for economic growth. Technological advancements and new initiatives of government have helped banks to provide efficient services to its customers all over the country. The study has been conducted to know the extent of problems faced by the bank customers, and their level of satisfaction towards the banking services provided by the Corporation Bank, Kodialbail Branch, Mangalore. 100 customers of the bank, who are the employees of Besant Institutions, are contacted and data was collected through questionnaire. Study revealed that 66% of respondents have faced problems in operating their bank accounts. 63% of the respondents have availed net banking facilities. Only 18% of the respondents are satisfied and 32% of respondents are neutral about the services of the bank. Some of the respondents provided valuable suggestions to improve the banking services.

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DOI : https://doi.org/10.5958/2249-6270.2019.00029.1

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